Build trust through effortless online finance experiences
"Everyone gets what they need without getting lost in the data. Visualizing and accessing data is simple. It's a great product that is constantly evolving and very promising!" Turn inquiries into trusted customers
Turn inquiries into trusted customers by personalizing their journey. Segment visitors and tailor financial experiences with Air360!
Every page earns trust
Every interaction matters in building trust. Ensure every page reflects your reliability. Refine customer interactions to highlight your expertise with Air360.
No one stuck in the details
Don’t let customers get stuck in the details. Air360 identify where they pause, helping you create a smooth and intuitive journey.
No errors, no doubts
No errors, no doubts! Air360 reveal UX issues so your services remain accessible and seamless.
Policies that are easy to find
Help customers find the policies, plans, or products they need without confusion. Air360 optimize navigation to keep satisfaction high and bounce rates low.
Want to see how easy it is to start?
- Turn inquiries into trusted customers
- Every page earns trust
- No one stuck in the details
- No errors, no doubts
- Policies that are easy to find
Where applications stall
Nobody abandons a mortgage quote because they stopped wanting the mortgage. They abandon because the form asked for a document they did not have to hand, the eligibility rules only surfaced at step four, an identity check failed with an error that explained nothing, or the session timed out while they went to find a payslip. Your CRM records the applications that completed. It has nothing to say about the ones that ended at the upload screen. Air360 records the whole journey, so a stalled application has a field attached to it.
What financial teams do with it
Build the funnel across eligibility, quote, personal details, identity check and signature, read the step losing the most sessions, then open the replays behind it. What surfaces is rarely a pricing problem - a validation message that fires before the field is finished, a document uploader that rejects a phone photo without saying which rule it broke, a disclosure panel that pushes the continue button off the screen. Because interactions are captured automatically, you can compare brokers against direct applicants, or one product line against another, without tagging anything ahead of time.
Common questions
Is session replay safe to use on pages that contain customer data?
User-entered text in input fields is masked in session replay by default rather than as an opt-in setting, so form contents are not captured unless you deliberately change that. For regulated deployments Air360 also offers full text obfuscation, and publishes a compliance checklist covering the ways personal data leaks into analytics through URLs and custom events, not only through form fields.
Where is our data stored, and does Air360 support GDPR?
Customer data is processed and stored in the EU, on OVHcloud and AWS infrastructure in France and Ireland. Air360 is designed to support compliance with GDPR, UK GDPR and CCPA/CPRA, signs a Data Processing Agreement with every customer, and has appointed a data protection contact. Air360 is cookieless by design, which removes a category of consent problems before it starts.
Why do customers abandon quote and application forms?
Long multi-step applications fail for specific, findable reasons, a field that rejects a valid format, a document upload that stalls, a question asked before the customer has the information. Funnel analysis shows which step loses people, and session replays show what happened at that step. Voice of Customer captures the customer explanation and links it back to the session.
Can we see which step of a multi-page application loses people?
Yes. Funnel analysis measures a defined sequence and reports drop-off per step, while user journeys reveal what applicants did instead of continuing, whether they went back to compare products, left to find a document, or abandoned entirely. Both can be segmented by device, region, traffic source and campaign.
Can we support data subject requests?
Air360 provides a function to delete a specific user and their related sessions in a single click, and user details can be retrieved through the application or the API for access and portability requests. Sub-processors and internal processes are documented as part of the DPA.
The features that do the work
Funnel Analysis Software
Identify where users drop off in your key flows and discover opportunities to boost conversions.
Session Replay Software
Watch user moves. Spot where they struggle and optimize your user experience with real session recordings.
Voice of Customer: On-Site Surveys & Feedback
Collects direct feedback from your users on-site, then connect every response to session replays and behavioral data so you can see exactly what caused the friction.